Veterinary Receptionist Training

5 Steps Telephone Skills

This workshop will be delivered remotely, you will need a device with good sound and a camera.

There will be two parts to the workshop, the first session will cover the importance of seeing every phone call as an opportunity to care, both inbound and outbound calls. At the end of part 1 each delegate will be given words and phrases to practice on their calls at work prior to part 2. This practicing of new skills from part 1 will build into the 5 Steps process in part 2, this embedding of learning makes the 5 Steps coaching workshop deeply memorable and unique.

  1. – Understanding the importance of the phone in the customer journey
  2. – Learning about the “Opportunity to Care”
  3. – Improve price checker call conversion
  4. – Improve phone customer care
  5. – Make more appointments
  6. – Be best in your town at winning new clients

Small group, maximum of 10 delegates – interactive style workshop.

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