Telephone Skills – 5 Steps

What is it?


A tried and tested 5-step process for delivering an excellent customer experience over the telephone. Best-suited to reception and nursing teams.

What will I get?


Memorable CPD onboard Bertha, the Onswitch training bus: 10am-4pm with lunch, refreshments and an engaging, interactive day of CPD

Why do I need it?


90% of initial client contact happens by phone – if the caller doesn’t feel a warm glow she won’t choose your practice

#First4Tickets


When you buy the #First4Tickets we can bring Bertha closer to your practice when we are in your area. This makes it easier for your team to get to their CPD day, but you will have to be quick as its only the first four tickets that gets this option!

To get #First4Tickets please call 01476 565 343 and speak with Carole or Danny in the Bertha Team.

Bertha Private Hire