Cat Friendly Practice

Cat Friendly Vet Practice

Cat owners tell us that they often find visiting the vet challenging, and as a result many practices do not attract and retain significant numbers of cats into adulthood. This one-day feline friendly training course helps receptionists, nurses and vets develop and deploy behaviours and attitudes that are consistently and clearly cat friendly, so that local cat owners will not only choose your practice themselves, but also recommend it to others.


Cat friendly CPD helps everybody in the practice team deliver an excellent customer experience for cat-owning clients at every touch point where they come into contact with your practice. And because this customer journey begins long before they set foot in your practice (via online searches, social media and word of mouth recommendation from fellow cat owners and feline businesses) we’ll also explore how you can attract and interact with potential new cat owning clients.

The Cat Friendly Client Journey

The course is designed to help every member of the practice team deliver excellent care to cats and their owners. Specially commissioned video research with cat owners highlights the areas where your practice can boost business by tailoring your services and approach to the needs of cat-owning clients.


In addition to being good business practice, annual CPD is a requirement of achieving and maintaining ISFM Cat Friendly Clinic accreditation and this cat friendly training day is the perfect way to ensure your team remain up to date with the latest feline friendly principles and practices, including topics such as:

  • Why ‘cattitude’ matters
  • Understanding and improving the cat and customer journey at your practice
  • Cat friendly handling
  • Promoting feline-friendliness

Feedback from real cat owners

Cat Friendly Customer Journey

This day of feline friendly training takes place on board Bertha bus, Onswitch’s custom-fitted mobile training venue. The course runs from 10am to 4pm, with a hearty lunch and all the tea and coffee you can drink included. Bertha’s schedule takes her right around the UK every three months, so there is sure to be a date and a location that suits your team. However, in the unlikely event that you can’t find a convenient session, we can even bring Bertha to your practice for a bespoke private day with your team. Course content can be tailored to meet your specific training needs and focus on the unique challenges and opportunities that exist for your practice.


Every course attendee on the feline friendly training day will enjoy uniquely engaging and highly interactive training in cat friendly practices and processes, delivered by experienced and enthusiastic trainers who have all worked as vets and nurses themselves.


When you buy the #First4Tickets we can bring Bertha closer to your practice when we are in your area. This makes it easier for your team to get to their CPD day, but you will have to be quick as its only the first four tickets that gets this option!

To get #First4Tickets please call 01476 565 343 and speak with Carole or Danny in the Bertha Team.

Bertha Private Hire