Net Promoter Score

What is it?

A globally-recognised tool measuring customers’ propensity to recommend (a key indicator that your business is delivering an excellent customer experience)

What will I get?

Qualitative feedback from clients and local owners as to how they rate your service, along with a percentage overall NPS score for benchmarking with other businesses and tracking performance over time

Why do I need it?

Clients won’t always tell you if they’re not happy – they’ll simply melt away. The NPS tool allows you to quantify their happiness and take steps to rectify any issues early