Welcome to Onswitch!

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In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


1 day ago


This weeks look at the world comes from the inflight magazine on BA, after a week of flights for TeamOnswitch

Two fascinating things caught the eye
1. A trends piece for 2019 and 2. An ad for dog holiday care
The trends piece looks at “smile to pay” tech essentially where payments are made by smiling only as the “tech” has identified you as you, so you don’t need to pay cash or by contactless
Imagine that , walk in and walk out with no financial transaction
Many other trends including values authenticity
Number 5 “Treat and Fix” Health is fascinating and echos the trend to try and sort stuff before accessing health professionals
Worth a look

2. The ad for dog holiday care is very emotive and makes the point clearly that’s pets are family
The cage imagery is striking and the ad is for dog sitting services. So yet more ££££€€€$$$$ from the household pet care budget
Understanding the customer and their needs with pet care is now an essential “must do” not a “nice to do”
Worth pondering what you might do differently in 2019
Have a great weekend
#CustomerExperience #Insights #data #cx
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2 days ago


Morning folks, this weeks #MSHOTW is a call made this week in Australia!
Let us know your thoughts and how you also handle similar situations...
P: XXX Vet you are speaking with XXX, how can I help?

C: Oh hi, I was just wondering if I could ask for help about my dog please.

P: Sure no problem!

C: Well she has started to scratch lately quite a bit today actually. She does have flea medication, but I’m just wondering could she become immune to it?

P: What one were you using?

C: We use XXX.

P: OK sure, XXX is a little bit older in that, it has been around a lot longer, and fleas do have two week cycle and if it is the ancestor of the ancestor of the ancestor then they can build up an immunity to it.

C: Ahhh.

P: So that is something that can happen sometimes so we do recommend using the newest product on the market but it could also be something completely different. It could be that all the lovely sunshine we have been having lately and the little bit of rain, that the lovely flowers it gives off can rub on their skin and give off different things so it could be a great deal of things.

An option would be because you are using flea treatment to come down and pick up some of the internal flea treatments, that way she can take it at the same time and it would not affect her any way shape or form.

C: OK sounds good.

P: What is your dogs name?

C: Her name is Molly.

P: Ah beautiful! And do you know how much Molly weighs?

C: Molly is is probably XXX

P: OK I would suggest you come in and see us and we can get a definite weight of Molly and we can provide you with the right amount of treatment. Alternatively if you are happy that you know her weight then you can come in and pick up XXX. The product lasts a month, alternatively we have XXX which for her weight would last for 6 months and costs XXX. A really good option and totally up to you would be to come and see the vet because it could be a skin allergy or something a bit nasty.

C: Ok great.

P: Ok well we can book you in at any time just let us know, and we can help you.

C: OK thank you very much.

P: No problem, bye.

C: Bye.
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Thanks ,it looks like that’s the route for many,though unfamiliar route for most

#7Steps #Consult CPD excellent day of really useful, evidence driven CPD All about developing a great Consult room experience
Join us #First4Tickets option too #BerthaBus.

This is so relevant to Vet Care too
#listen is the core wish of owners of the animals we care for #listen #engage #embrace before we try to educate Thoughts @LouiseCorah @AlisonPyatt @thegoodconsult
Time to reframe the comms paradigm #cx #customer

Tree in the office not quite decorated yet but we can talk of Christmas now 👍🎄⛄️
#Christmas #Team #HappyDays

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