Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.

Cx Congress 2019

When: Friday 14th and Saturday 15th June 2019

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters


11 hours ago


As you may be aware we take “growing our own” team very seriously so supporting students from several universities is part of what we do
This week both of our home grown Sophies were delighted to attend Nottingham Trent uni (NTU )for a debrief of our Green Project assessment
Sophie and Sophie attended the debrief of our Green project assessment and have come away with some good plans
Working with bright enthusiastic people really helps us with thinking through new ideas and looking at what we need to do to be always ahead of the game ( and what game that might be in the future!)
So a BIG Thankyou to the NTU team for all your hard work
Great project 👍😀
#GrowYourOwn #FutureColleagues #AlwaysLearning #Team #Employability
... See MoreSee Less

View on Facebook

1 day ago


Good evening and a little later than usual .... whoops
Shamii cat is a little perturbed that he hasn’t been posted until now
So a whole day of waiting for your thoughts
What is #Shamii thinking now?
#Cattitude #Shamii
... See MoreSee Less

View on Facebook

2 days ago


A big Happy Birthday to Norbert!
Norbert is our Index Coordinator who we hope is having a lovely day off as we give each team member a day off for their birthday ☺️

Happy Birthday Norbert 🥳
... See MoreSee Less

View on Facebook

2 days ago


Welcome to Monday and today’s #MMSO a little something to inspire your thought processes
Today we are inspired by the team at Vets1 as they launch their ABC dogs
We recently spent the day with the Vets1 team along with Cathy from Pet Wellness Centre in Australia
So once these two great thinkers got going there was an array of ideas and a collaboration plan was hatched
So it’s great to see one of those ideas come to reality ABC Dogs 👍
Have a read it’s fab
So it made us think when do you collaborate with others to learn and chat and have ideas?
Who inspires you to try new ideas or evolve your business?
When did you last invest some time just chatting and free flowing with another colleague or business?
So your #MMSO today is to plan a break and chat with some folks or go visit someone and look at their business and have a chat
Have a great week
And if you want to chat to these two great thinkers Simon and Cathy are both sharing their story at #CXCongress2019
See you there
Have a great week

www.facebook.com/525243884184515/posts/2486949168013967/Proudly introducing Pip.

One of two, launch, Vets 1, ABC Dogs.

Pip will shortly be working at a primary school in Downham. He has completed a thorough assessment conducted by canine behaviourist Lisa Hird ADipCBM ADipCA utilising Animal Assisted Intervention International guidelines.

He looks forward to meeting the children and listening to an array of exciting stories soon......
... See MoreSee Less

View on Facebook

3 days ago


Good morning
It’s looking a bit more spring like this morning
What is happening in your local gardens and parks ?
Have a lovely Sunday
... See MoreSee Less

View on Facebook


Loving our new loo roll @WhoGivesACrapTP
Team Onswitch loos 100% switched
Fab product & great cause
Make a difference
#LooRoll #Toilets
#MakeADifference #ISO14001 @isostandards


Can you add some context to this answer? Are these folks Vets? If so what are they doing? And why no certification allowed? Just asking must have missed the original thread and question
And if they are vets is this an emergency measure for some reason?
New phrase to us

This weeks Onswitch Team HQ Monday Morning Munchie meeting ( 30 minute rapid regular weekly team catch up) was accompanied with scones jam and cream
#team #communication #regular #short #NoPowerpoint 👍😜😀

So true
We will change our worlds from this moment forth!
Big Thankyou to you 👍

Load More...

Need to ask a question?