Onswitch Australia

Onswitch work with Veterinary Practices across Australia, and around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

The Onswitch team have delivered countless workshops, training days, practice audits and our mystery shopping Index in Australia since 2016, helping practices grow their business through a consistently customer-centred approach.

Click below to see how we can help you and your team create a customer centred business.

Onswitch Index

A unique monthly report charting performance in all the key elements of telephone customer care over time.


A huge online library of CPD dedicated uniquely to the needs of veterinary customer care teams.


Face-to-face training covering topics such as: five steps for improving telephone skills and seven steps for improving consult skills.

Private practice visits

Interactive in-practice session facilitated by Onswitch Managing Director, Alison Lambert, tailored to what your practice needs.