TownTrack

If you’re keen to hear how clients experience your practice over the phone, and crucially, see how it compares locally to your competitors, Onswitch’s one-off telephone research report is just what you need.

TownTrack

If you’re keen to hear how clients experience your practice over the phone, and crucially, see how it compares to your key competitors, Onswitch’s one-off telephone research report is just what you need.

You’ll receive a whole host of data that you can use to coach your team and set performance benchmarks against. If you’re not already excelling, this invaluable insight will help you become the best in town for telephone customer care.

Just £450 +VAT gets you all this:

  • Four calls to your practice, scored and reported against standard key parameters from the Onswitch Index programme
  • Recordings of your calls, to use for training purposes
  • Four calls to each of three local competitors, scored and reported as above (but not recorded). You can choose which competitors we call, or let us select them
  • Price check data for each of the three competitor practices, for a range of common procedures including Cat: booster, kitten vaccines, spay and castrate Dog: booster, puppy vaccines, spay and castrate (for medium dog)
Accreditions
Providing an excellent telephone experience benefits everyone – it bonds clients to the practice through trust, boosts motivation and efficiency levels for your team and improves patient outcomes through better attendance levels.

It’s good for business too – by following a proven process such as the 5 Steps, small animal practices can expect to see around 40% of incoming calls converted into paid appointments, and up to 70% in equine practice.