Cx Live

Onswitch launch Cx Live, Three days of research and training.
Delivering five star customer care for under £5k!

New for 2018, Onswitch are delighted to announce the launch of Cx Live, a unique two-day interactive practice workshop packed with evidence and bespoke training to help veterinary teams deliver a superior customer experience. Taking place at the practice or a convenient local venue, Cx Live will train, measure, manage and inspire the team with minimal disruption to the working day, embedding new skills and enhancing teamwork and motivation. At just £3,850 +VAT Cx Live offers excellent value for money, and to help practice cash flow, payment can be made in three instalments.

Day 1

Onswitch coaches spend a whole day at the practice, following the customer journey for new and established clients. Every client touch point is assessed, identifying opportunities to improve the customer experience and boost business efficiencies.

Day 2

Building on learnings from day one, along with the pre-research, a tailored day of practical communication skills training for the whole team is delivered. Three two-hour sessions allow everyone to attend whilst the practice runs as normal.