Blog

Cx Congress 2020 introduces keynote speaker

Cx Congress 2020 introduces keynote speaker

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The importance of customer service in veterinary practices

The importance of customer service in veterinary practices

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Why is veterinary CPD so important?

Why is veterinary CPD so important?

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5 ways to make your veterinary practice stand out locally

5 ways to make your veterinary practice stand out locally

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What is Vet CPD and how can i access Vet CPD online courses?

What is Vet CPD and how can i access Vet CPD online courses?

What is Vet CPD? Veterinary Continuing Professional Development (Vet CPD) is the process by which vets continually maintain, improve and...
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Serves you right

Serves you right

Recently Onswitch met with some clients at a local country pub. We have used it regularly in the past for...
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cats, carpets and customer care

It's been an interesting, and expensive, week for one member of the Onswitch team. Noticing a swollen lump on the...
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Relationship counselling

Not returning calls, being evasive and short when you finally do speak, forgetting important dates - it's clear that this...
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Seeing is believing

Needing to book the eyes of Onswitch junior in for their annual health check, we recently contacted our local independent...
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Customer care, nailed?

Needing a spot of pampering, we recently booked in to a salon we hadn't used before to have a manicure...
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“Do you want the truth, or something beautiful?”

As Paloma Faith reminded us, not everyone we ask for advice and help tells it how it really is. From...
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Health care to order.

Onswitch Junior needs his teenage booster vaccinations. Ringing our local GP surgery, we are informed that appointments are only available...
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Matching service provision to demand.

First, a warning. This blog is therapy! There may be capitals! It is a venting of frustration, a means of...
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White whine

Team Onswitch have been on the road even more than usual of late. So far, so good. Until we got...
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Sweating the small stuff

Recently we've experienced the fall-out from a process gone wrong. A no-process, a nocess, if you will. At the dentists....
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When customer service feels like a kick in the teeth!

We've been visiting the same dentist since forever. A private dentist, mind, so goodness knows how many pounds have been...
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Computer says no.

Recently, for five hours, we had no money at all. This was just a little scary, especially given that the...
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Distinctly less than soup-er service

The last few weeks have been pretty manic at Onswitch HQ, in every sense. It's quite common for mealtimes to...
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No ‘Spa’-rkling service here. Why first impressions REALLY matter

We're not necessarily a fan of accepted truths here at Onswitch (everything's up to be challenged!). But our recent experiences...
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Tyred of average service?

Car tyres - not the most exciting things to spend a couple of hundred pounds on, but quite important as...
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