Blog

Making it easy for clients and colleagues

Making it easy for clients and colleagues

Welcome to Onswitch’s latest blog, this time looking at preparing a customer-focused bounce back plan for the practice. During this...
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Now, soon, later – it’s all about data

Now, soon, later – it’s all about data

Welcome to Onswitch’s latest blog, this time looking at prioritising actions and decisions based on sound data, with a view...
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Managing change when change is all there is

Managing change when change is all there is

Welcome to Onswitch’s latest blog, this time looking at the psychology behind how each of us deals with unexpected, but...
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Planning ahead

Planning ahead

Welcome to Onswitch’s latest blog, this time looking at how practices can use the learnings forced upon us out of...
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Managing outbound communications effectively

Managing outbound communications effectively

Welcome to Onswitch’s latest blog, this time sharing top tips for practices on reducing the number of inbound calls requesting...
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5 Steps for vets

5 Steps for vets

Welcome to Onswitch’s latest blog, this time sharing top tips for clinicians on how to answer the phone effectively. During...
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Straight talk. Team communications in difficult times

Straight talk. Team communications in difficult times

Welcome to Onswitch’s latest blog, this time we’re looking at the challenges of communicating with your team when times are...
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Remote consulting

Remote consulting

Welcome to Onswitch’s latest blog, this time on remote consulting. During the current period of lockdown, we’ll be sharing regular...
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Cx Congress 2020 introduces keynote speaker

Cx Congress 2020 introduces keynote speaker

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The importance of customer service in veterinary practices

The importance of customer service in veterinary practices

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Why is veterinary CPD so important?

Why is veterinary CPD so important?

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5 ways to make your veterinary practice stand out locally

5 ways to make your veterinary practice stand out locally

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What is Vet CPD and how can i access Vet CPD online courses?

What is Vet CPD and how can i access Vet CPD online courses?

What is Vet CPD? Veterinary Continuing Professional Development (Vet CPD) is the process by which vets continually maintain, improve and...
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Serves you right

Serves you right

Recently Onswitch met with some clients at a local country pub. We have used it regularly in the past for...
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cats, carpets and customer care

It's been an interesting, and expensive, week for one member of the Onswitch team. Noticing a swollen lump on the...
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Relationship counselling

Not returning calls, being evasive and short when you finally do speak, forgetting important dates - it's clear that this...
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Seeing is believing

Needing to book the eyes of Onswitch junior in for their annual health check, we recently contacted our local independent...
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Customer care, nailed?

Needing a spot of pampering, we recently booked in to a salon we hadn't used before to have a manicure...
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“Do you want the truth, or something beautiful?”

As Paloma Faith reminded us, not everyone we ask for advice and help tells it how it really is. From...
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Health care to order.

Onswitch Junior needs his teenage booster vaccinations. Ringing our local GP surgery, we are informed that appointments are only available...
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