Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


20 hours ago


Welcome to Tuesday
Today #Shamii is trying to sneak in the case of one of the team who is off to Australia for a few days (!)
So what is #Shamii saying today?
#Cattitude #Shamii #Team
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2 days ago


Welcome to this weeks #MMSO the Monday Morning Switch On
Today’s #MMSO is inspired by St Pancras station where we found this request for feedback
St Pancras is lovely this time of year all Christmassy and buzzing with folks going on adventures and journeys
So it was great to see a request for feedback in the middle of the station
So how does your practice ask for feedback and what do you do with it?
Asking for feedback and not acting on it or reviewing it is a wasted opportunity too

So always have a route for feedback for your clients and ask for input
So your #MMSO this week is to review how you ask for feedback and what you do with it

How would your clients know you want feedback?
Where can they fill in a survey or leave a review?
What do your teams see of all the feedback?
How do you review the themes and trends?
Which parts of the customer journey do you measure?
Digital space?
In building?
In Consult room?
Follow up contact?

Have a great week
#cx #CustomerExperience
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4 days ago


This weeks look at the world comes from the inflight magazine on BA, after a week of flights for TeamOnswitch

Two fascinating things caught the eye
1. A trends piece for 2019 and 2. An ad for dog holiday care
The trends piece looks at “smile to pay” tech essentially where payments are made by smiling only as the “tech” has identified you as you, so you don’t need to pay cash or by contactless
Imagine that , walk in and walk out with no financial transaction
Many other trends including values authenticity
Number 5 “Treat and Fix” Health is fascinating and echos the trend to try and sort stuff before accessing health professionals
Worth a look

2. The ad for dog holiday care is very emotive and makes the point clearly that’s pets are family
The cage imagery is striking and the ad is for dog sitting services. So yet more ££££€€€$$$$ from the household pet care budget
Understanding the customer and their needs with pet care is now an essential “must do” not a “nice to do”
Worth pondering what you might do differently in 2019
Have a great weekend
#CustomerExperience #Insights #data #cx
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Have a think about nominating those folks who have inspired you and are Vet hero people
There are so many folks out there who just crack on with life and are under the radar
#OneVetTeam #Hero #nominate

@OnswitchLtd @Cxclubcare Thank you - loved working with you guys too 🙂 have a lovely Christmas break too 🎄 ⛄️ ❄️

Oooo fabulous Enjoy 👍👍👍
We loved you at #CXCongress2018
Have a lovely Christmas from all of us @Cxclubcare

Thanks ,it looks like that’s the route for many,though unfamiliar route for most

#7Steps #Consult CPD excellent day of really useful, evidence driven CPD All about developing a great Consult room experience
Join us #First4Tickets option too #BerthaBus.

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