Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.

Cx Congress 2019

When: Friday 14th and Saturday 15th June 2019

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters


14 hours ago


It’s great to see #VetFinals underway again over on twitter tonight
It’s a great case based learning for our future colleagues as they revise for their finals
The cases are varied and led by an expert
So we love joining in as it’s always great to hear new ideas and refresh knowledge
So pop over and have a look and join in on the #VetFinals
#FutureColleagues #Learning #OneVetTeam
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1 day ago


Welcome to Tuesday
We hope you had a good weekend and enjoyed the weather
Shamii cat was chilling in the garden this weekend
What do you think he is thinking?
#Shamii #Cattitude
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2 days ago


Morning everyone and welcome to Easter Monday
Many of you will be at work and some of you will be chilling, so hope you have a peaceful day either way

So today’s Monday morning motivation is inspired by Marks&Spencer’s food delivery service
M&S are in the middle of talks with Ocado to deliver their food and it seems there is a good reason for a new supplier

M&S delivery partner DHL have advised folks deliveries will arrive tomorrow eg Tuesday not at the weekend in time for Easter eg not on time or late or just plain too late!

So a promise was made
And a promise was broken
Key emotional time for many
Time sensitive delivery ... the ball was dropped

So what does this mean to us in vet care?
Well a promise is a promise
If you cannot deliver on a promise, don’t make one!

So Your Monday morning motivation today is to review where and when we make promises to do things and then drop the ball or fumble it a little
There will be a pattern
Document the moments when it happens at work ( think call backs or updates or post op calls)
Make a list
Then choose one to modify
Have a great week
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3 days ago


Happy Easter everyone
Whatever you are doing, wherever you are, have a peaceful day
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5 days ago


Hello folks and welcome to the #MSHOTW
Lets us know your thoughts on this one! #Collaborative

P: Good morning XXX vets XXX speaking

C: Hello, we have a 6 month puppy at the moment, and I’m just wondering if now would be a good time to get him castrated and how much it will be please?

P: That’s fine, are you already registered here?

C: No I’m not no.

P: Okay, that’s fine, let me just give you some prices. What’s the approximate weight at the moment?

C: Erm, I wouldn’t know I’m afraid he’s growing so.

P: OK I’m going to give you a couple of prices as it goes on weight. Right so, if your puppy at the moment is… the price is XXX.
We do also run something called a healthy pet club, I don’t know if you have had a look at our website?

C: No I haven’t.

P: That’s monthly direct debit and would give you XX% discount on your castration so it might be worth having look at.

C: Oh yeah definitely.

P: Did you want me to send any details in the post?

C: Oh no its fine, I will look at your website.

P: No, that’s fine, as I say if you want to register or need any more information just give us a call.

C: Thanks very much.

P: Thank you

P: Cheers Bye

C: Bye
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Team Onswitch Donald is off to Australia to drive a “Shit Box” from Perth to Sydney all for Cancer Research
It’s a great event & will be a challenge the car is rubbish, it’s the rules!
So have a read & if you can share a few ££$$ 👍
Thankyou pls RT

Transferable knowledge & skills 👍 #daisy #BCS #vetfinals #vintagevet

Great to see #vetfinals back
Great process for our future colleagues learning
Also useful for us #vintagevets #cpd #FutureColleagues

Onswitch Team Monday morning munchies for our meeting fresh fruit to keep us all going after all that chocolate 😂
#30MinutesMaxMeeting #connected #chat #focus

Interesting read
There appears to be a global workplace issue
Have we looked at what is similar & different with Vet & other sectors
Maybe some learnings
What’s the bigger picture here?
Vet Sector are not unique
Sad to see concern re regulator cited
#curious #insights.

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