Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.

Cx Congress 2020

When: Friday 12th and Saturday 13th June 2020

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters


3 days ago


It was a hot chocolate and marshmallow sort of day on Bertha today 👍
Learning can be fun and tasty!
So if you don’t know Bertha yet she is an awesome mobile training unit or a pimp my ride luxury coach
We come to you and park at your place so you dont need to travel and the whole team learn together
Happy days

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3 days ago


Welcome to Tuesday and #Shamii cats update
So today Shamii is ignoring his dog friend Kato
Kato has recently lost his dog friend Luna 😕 and needs to snuggle with Shamii
It seems Shamii isn’t keen!
What do you think he is thinking today?
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4 days ago


Today is Martin Luther King Day
So on this special Monday we thought we would think about dreams
What dreams do you have?
What are you hoping for?
And how might they become real?
In our world of veterinary care we have many things that challenge us every day, we do have struggles and we do have darker days.
Yet we have so much that is so positive and uplifting on a daily basis too
So our dream is that we see all the good stuff that comes with working in the veterinary professions and we learn to manage the bad stuff and find ways to remove the recurring bad things that keep happening
So on this MLK Day what is your dream?
Have a great week
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4 days ago


Onswitch’s 5 Steps Telephone Skills is an evidence based, tried and tested process for delivering an excellent customer experience over the telephone, and is tailored to the Australian Veterinary Market. We are delighted to be delivering our course on the following dates in Australia this year:

Friday 1st May - Perth (Limited Availability)
Thursday 7th May - Melbourne
Friday 15th May - Brisbane
Monday 18th May - Sydney

Check out the website to book: onswitchaustralia.com/australia/australia-training/, or email info@onswitchaustralia.com

We look forward to seeing you there! 🙂
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5 days ago


Worth a listen
Poetry session at VMX from Andrea Gibson

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It’s so important that we know what tired looks like
Poor decision happen when tired
Business runs so much better when folks get breaks and go home in time
Manage rotas better folks get both
This is solvable
We can change
We get the change we want when we change what we do

Thanks for reply, it’s a shame we can’t help our colleagues in their hour of utter desperation
@AustVetAssoc benevolent fund will be helping rebuild communities
So what can we do?
@thebsava @BEVA_news are sending cash can’t @BritishVets do the same?
#devastation #cash #help

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