Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.

Cx Congress 2019

When: Friday 14th and Saturday 15th June 2019

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters


5 hours ago


Wise advice 👍😀#MondayMotivation ... See MoreSee Less

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14 hours ago


Monday Morning motivation time
What a weekend of sport just stunning, inspiring and awesome
Apologies to our friends Down Under but to see an England team win anything at cricket is amazing
The Wimbledon final was breathtaking
Two fab players equally matched just being brilliant
So, so good
So it made us think about all the practise and effort they must have put in to get to this stage
The planning
The practise
The thinking
The measuring
The reviewing
The tough decisions
The brave moves
The focus

Just like a vet practice really!
Great results over time come from having a great team and great management
So one to ponder how often do you practise, review, measure and refocus your teams and your practice?
The power of having a clear goal, great feedback loops and active management is so important
Management is all about people not paperwork !
Have a great week
#measure #inspire #train
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2 days ago


A little trip to Aldi today led to the purchase of this fab kids play book reduced to £1.99
The story of an animal hospital
Worth a read
Starts with the Overnight care then onto importance of feeding and then onto vaccinations and advice on new kittens
Covers pet physio and home visits, wildlife rescue and microchip reuniting a pet
Lovely to see the everyday key themes of day to day practice in a kids book
In one little kids play book so many key messages have got through
Communication is critical in our industry and if we can get the messages across to kids about responsible pet ownership in such an engaging way there is great hope
Have a look and see what you think and maybe buy a copy for the practice
#embrace #engage #empathise and #educate
Have a lovely weekend
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3 days ago


Hello and welcome to this weeks MSHOTW. At Onswitch we make thousands of mystery shopping calls in multiple industries. This weeks call is regarding human physio in the human health sector, let us know what you think!

P: XXX clinic

C: Hi I wondered if you can let me know how much it would be to have a phsyio session?

P: Erm… Can you explain, have you been here before at all?

C: No I haven’t.

P: Are you looking for a sports massage therapist or chiropractic treatment?

C: Well I’ve got a sore knee at the minute and thought physio would help. I play netball you see so was thinking of physio.

P: Okay well we offer either…erm… we used to have a sports injury therapist you see but I think its best to start with a massage therapist and they are £35 for half an hour, erm or they charge £55 for a full hour.

C: Right..

P: So, and we have two and how they… well one of them is actually leaving to be a fully qualified chiropractor so we will lose her. But XXX has been training for 5 years and she works on a XXXday and a XXXday.

C: Right okay. Okay that’s brilliant.

C: Okay well I will just check my work diary and see if I can get any of those days off… and then I will give you a call then.

P: Okay then, thank you.

C: Thank you, bye.

P: Bye bye.
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4 days ago


The Onswitch team have welcomed Lauren this week who is our latest BEMS student and is completing a mini fixer on a practice in Yorkshire ☺️ ... See MoreSee Less

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Ok so where it appears and how needs amended
Happy to give an opinion and signpost to folks who know about this stuff It’s all magic and dark arts to us 😂

Love when you spot little details like this in places , a bygone era
Lovely old font too
And a bonkers looking plug as well #CustomerExperience

Good example of inclusive respectful approach to human medicine, patient experience & narrative is critically important but often ignored
Same rules apply in Vet care
Our customers experience & their narrative matter
We must start to #embrace #engage #empathise #cx #listen

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