Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.

Cx Congress 2019

When: Friday 14th and Saturday 15th June 2019

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters


20 hours ago


Happy Tuesday
Today #Shamii is chilling with a friend
New cat on the block
Wonder what #Shamii is thinking today?
#Cattitude #Shamii
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2 days ago


Welcome to Monday and our motivational thought for the week
Well we have come across this app
What a brilliant idea essentially everywhere in the world has a “3 word “ code so if you are ever lost or injured or in need of help you can advise the emergency services of your location using these 3 words
Just so clever
So simple
And one day you may need it
The more you look at the simplicity of this App you realise how important it is to know where you are

Imagine for those of you trying to find a location of an injured horse or stuck cow
The 3 word app is starting to be used by emergency and delivery services and is more accurate than sat nav
So for some of you that would help folks find you and help you find your clients
So have a think about how you can use the App to help folks access your care
You can download the app and identify what your practice location is
You can them put on your web and social media feeds and each of your yards or farms will have a location
Makes life easier
This is Bertha Bus location today
Have a great week
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5 days ago


Good morning and welcome to the #MSHOTW check out this weeks call and let us know your thoughts #Collaborative

Ring Ring Ring Ring
P: Good afternoon XXX Vets xxx speaking how can I help?
C: Hello, I'm wondering if you can. Im just phoning up about the puppy injections to see how much it would be to get my puppy's injections done please.
P: Okay, has the puppy had any injections at all?
C: No shes not
P: Okay not a problem, its £XXX for the course of two.
C: Okay so £XXX for both, yeah?
P: Yes thats together yeah.
C: Ooh okay wonderful.
P: Alright?
C: Yes thats perfect thank you.
P: No worries, bye bye
C: Bye.
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6 days ago


Team dinner out Tuesday
Local pub
Fab food
Good chat
Teams that eat together sort the world out together
Make time for a good natter and a catch up
Not everyone can make it or will want to join in but make time for a sit down, food and natter every now and then
#BossPays #Team
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7 days ago


Lovely to receive a couple of cards at HQ today
Thankyou cards make a difference to folks
Make someone’s day
Send a card and say thanks
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