Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.

Cx Congress 2019

When: Friday 14th and Saturday 15th June 2019

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters


3 days ago


Welcome to Tuesday #Shamii Cat is chilling as you do....
What is he thinking today?
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4 days ago


Hello everyone and a special welcome to our friends from Dublin who met Alison at the weekend
Today’s #MMSO aka the Monday Morning Switch On is inspired by a trip to the opticians

Wow what a great way to spend 45 minutes
Such a focussed passionate optician, great use of technology and images to show the Onswitch team member what was going on in their eye
Fab videos
Fab 3 D images
Lots of clever models
A really enjoyable experience even though glasses are needed!
So it made us think about how we can use technology to bring to life our consultations
So your #MMSO today is to look at how you can find ways to share your expertise with the owners by using tech or images or models
It’s all about making the experience more memorable so we can help the patients get great care
Have a lovely week
#cx #Customer #experience
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5 days ago


Lunchtime in Dublin
A morning of learning all about the Customer Experience , the power or finding your Why, importance of values including the famous toilet roll exercise ...you have to be there 😜
So far so good
#cx #customer
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5 days ago


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Arrived @the_navc #VMX2019 spotted this @guavaVet @aubsvet
Looking good


#Mum #Vet #Awesome
Truly inspiring
Great news worth a read
Please share to cheer us all up after the same old news from the same old people
Well done 👍👍

At least 80% of the audience will be tuning in to see if I’m walking around in the background... https://t.co/uy5luQEwf7

Are you in Fife? If so get in touch as we may be able to help you get £5000 towards some customer care training we do #Fife #CPD #rareopportunity #actfast email Sophie@onswitch.co.uk

Lucky enough to have been asked back to speak at #CXCongress again this year - I’ll be talking about how to create a memorable consult (for all the right reasons!)and there so many other great talks lined up. As always, going to be a great conference! #thegoodconsult https://t.co/ZGYONcZfzN

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