Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.

Cx Congress 2019

When: Friday 14th and Saturday 15th June 2019

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters


2 days ago


Good morning and welcome to the #MSHOTW check out this weeks call and let us know your thoughts #Collaborative

Ring Ring Ring Ring
P: Good afternoon XXX Vets xxx speaking how can I help?
C: Hello, I'm wondering if you can. Im just phoning up about the puppy injections to see how much it would be to get my puppy's injections done please.
P: Okay, has the puppy had any injections at all?
C: No shes not
P: Okay not a problem, its £XXX for the course of two.
C: Okay so £XXX for both, yeah?
P: Yes thats together yeah.
C: Ooh okay wonderful.
P: Alright?
C: Yes thats perfect thank you.
P: No worries, bye bye
C: Bye.
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3 days ago


Team dinner out Tuesday
Local pub
Fab food
Good chat
Teams that eat together sort the world out together
Make time for a good natter and a catch up
Not everyone can make it or will want to join in but make time for a sit down, food and natter every now and then
#BossPays #Team
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3 days ago


Lovely to receive a couple of cards at HQ today
Thankyou cards make a difference to folks
Make someone’s day
Send a card and say thanks
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3 days ago


Really interesting quote all about the role of the team experience in delivering a great customer experience
We are firm believers in the connection between team experience and customer experience
What do you think?
What are your thoughts?
How do you measure team experience?
One to ponder
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5 days ago


Welcome to Tuesday
Shamii cat is chilling after some adventures in his local area
Some local folks appear to think he is a stray cat and are attempting to rescue him ...as he is terrorising them 😉
Just another village drama!!
So what do you think he is thinking today ?
#Shamii #Cattitude
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Great question
The last thing that happens in practice is the key memory
So pet reunification and cuddles is last as it is a positive
Get payment and meds’ out of the way first as it is admin
So admin & pay then pet 👍
Good stuff on memory research about this 👍 #cx #memory

Saying thankyou goes such a long way
So nice to receive a couple of cards at HQ today
The team do so much for folks and it makes their day when a card arrives
#Thankyou #Team

@For_Dazzle @OnswitchLtd I agree. Behind the back, cruel and demeaning, personalised “jokes” are not acceptable.

@OnswitchLtd @agavet The key concern should be “at the expense of others.”
If a professional in a position of trust has to qualify their backchat...perhaps think twice.

Goodness this is quite alarming, worth a read to remind ourselves why #listening to folks in a healthcare setting is key

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