Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


4 hours ago


Welcome to Tuesday
Today’s #Shamii cat caption is all about Oven gloves
Shamii has made himself comfy on one
What is he saying today?
#Shamii #Cats
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1 day ago


Welcome to Monday and today’s #MMSO aka the Monday Morning Switch On
Today we are inspired by a fab curry house in Edinburgh, Tuk Tuk
Following a splendid day at the rugby ( sadly Scotland just lost to South Africa) it was time for a curry
So TukTuk was chosen via a trip advisor search and some good reviews
We knew it was a BYOB eg non licensed so we brought along a bottle of wine and some beers
So it made us think
The curry was awesome, the food was great and the restaurant made their revenue from food not marking up wine and beer - we brought our own.
So the business model was to do what they do best eg cook fab food and not worry about charging twice the price on the wine
Always very annoying when you See the wine list !!we know it costs half the restaurant price next door at the off license
So how about the practice?
Where does your revenue come from? fees or drug mark ups ? What’s the % spilt ?
When the customer can see the costs of the everyday drugs and food and so they can quite rightly compare costs why are vets still relying on this revenue stream as a core of their business ?
The BYOB restaurant model is not that different to the vets
Food cooked =high skill and knowledge
Wine and beer sold on for a margin just like food & drugs
So your #MMSO this week is to review how much of your revenue comes from fees and drugs
And then look at balancing it more to fees eg your clinical expertise just like Tuk Tuk
Why not go BYOB style on long term non acute meds?
Controversial for some but normal for many already
Have a fab week
#CustomerExperience #MMSO
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4 days ago


Hello and welcome to the #MSHOTW aka where we discuss a real call made into practice.

P: Good afternoon group and practice name xxxxx speaking how can i help.
C: Hi, I wonder if you could tell me how much would it be to get my cat spayed please? she is looking to venture out now a little bit and i just dont want her to go anywhere until she is spayed.
P: No worries, a cat spay is £xx.xx
C: £xx.xx?
C:Okay, thank you.
P: No worries, thanks bye
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4 days ago


Alison is up speaking again this morning at #londonvetshow 😊 ... See MoreSee Less

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5 days ago


All go at London Vet Show
Alison is speaking at 10.35 in the business theatre all about the risks of raising more and more revenue from fewer and fewer folks on the data base
There is a risk
There are only so many people who need vet care so knowing how many is enough to be sustainable is important
Know your data
#CustomerKPI #data
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Lovely new kitten @AlisonPyatt enjoying the Onswitch pen and mouse mat
#cx #kittens #OnswitchPen


Discussing subconscious bias & discrimination
It isn’t just Pay it’s also about platforms to air views/opinions
Many very qualified female vets & nurses don’t get airtime at congresses inspite of having written books or done research #Speakers #eminence #KeyNotes #Male/Female

My gut says managers and owners are more balanced than we think eg not Male dominated
But I am guessing
Do we have data ? Not seen any
Most ops managers and PMs we work with are female
All bar 1 of owners of new sites we are working with are female

Can we talk about hours worked not part time or full time
If we talk about hours worked we remove a big variable that impacts on bizarre pay arrangements
#hoursworked #contracts #payperhour.

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