Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


47 minutes ago


More customer research groups today
Always listening to the folks who actually bring patients to see you and pay your wages is a good thing
It’s a core part of planning any business and delivering a great customer experience
So what would you ask?
What burning questions do you need answered ?
We will ask them
Updates as we go
#Research #Evidence #Information #cx
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2 hours ago


Welcome to Tuesday and #Shamii caption time
Today our feline friend is helping to build a wood shed
What is he saying today?
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1 day ago


Welcome to the Monday Morning Switch On aka #MMSO
Today we are inspired by Christina an archaeologist looking at ancient Roman culture ...we found this on Twitter such a great place to find amazing ideas

This was found on a dog grave - such beautiful words and from a very long time ago
It just reminded us that pets are and always were emotionally connected to their owners
They have names, personalities,likes and dislikes and a status in the family
It’s just a lovely reminder of what pets mean to folks
So your #MMSO today is to look at how you and the team address the owners relationship with their pets.
Do you address the pet by name and talk about them by name OR call them it or she or he or bitches ( think pre op neuter advice)?
Are your materials reflecting the status pets have in the family?
Do all of the team understand pets are family ?
So your #MMSO this week is to review how you talk about the pets you care for and improve the areas that aren’t so great
#PetsAreFamily #CX
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3 days ago


Morning folks welcome to Retail Week update, as it hasn’t arrived we are looking at what Vets say instead!
Today’s reflective musing is from an ad on a vet practice Facebook page that we noticed this week.

When you read vet forums or hear vet teams chatting at conferences you tend to hear “ clients think we are only in it for the money”

Intriguing then to market a price led approach that is exactly 100% about the money
The practice may equate % off as value but there isn’t a service communication here it is only money off - 100% about money
For many customers money off deals equates to price sensitisation rather than Service quality & value
So if we want our customers to value our services & Care & expertise & loveliness why market % off fees?
We do create our client data base by our own actions
Marketing on price in the main will reach those who are price led
Marketing on service quality & Care & convenience will reach those who value those factors
So as the old saying goes
“You reap what you sow”
Have a lovely weekend
#cx #Customer #ServiceQuality
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4 days ago


It’s been lovely having Emily these past two weeks while she has completed her #BEMS placement 👍🏼 Thank you for our goodies and well done on completing a mini-fixer ☺️ ... See MoreSee Less

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Customer research groups today
We spend lots of time listening to experiences of Vets
What would you ask people with pets?
Insights are key to informing what we are doing & thinking
No customers = No business
#resesrch #listen #think #business #cx

Ok thanks so how many practices are of 5000 group members from? 1666 or 16

@OnswitchLtd Not been a member since mid-1980s - as a small animal vet the great @thebsava has provided for all my needs since then. A retired colleague lets me see his Vet Records for the obituaries!

@OnswitchLtd Absolutely. Over 3/4 of the complaints referred to VCMS re client care center on communication and complaint handling. Feeling equipped to respond constructively to that colleague or client comment is critical. Get it right & you will see how complaints can be a positive.

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