Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


24 hours ago


Welcome to Tuesday and #Shamii caption time
This is Shamii being a bit cheeky
What is he saying today?
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2 days ago


Off we go with the afternoon session ... See MoreSee Less

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2 days ago


This week Team Onswitch is doing a full week of cake eating for Macmillan - today we have kicked the week off with a victoria sponge cake! Tomorrow is 'Team Onswitch's Bake Off' - we are all bringing in a cake to be judged, it has become very competitive! ๐Ÿ˜‰ updates to follow... #teamonswitch ... See MoreSee Less

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2 days ago


Business teaching at The University of Nottingham School of Veterinary Medicine and Science today
Alison and Claire are with the 4th year Vet Students, our future colleagues
Covering the veterinary Market ,Customers and business
Good morning so far and more this afternoon
#FutureColleagues #cx
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2 days ago


Welcome to Monday and the #MMSO aka the Monday Morning Switch On
Today we are inspired by Warren Buffett one of the worlds canny people
His quote about building reputations and keeping them alive and well is so relevant to our sector
Creating positive word of mouth -WOM-and reputation is at the core of a thriving practice
Where does WOM come from?
Well each individual customer touchpoint creates an experience and a memory
The sum of all these touch-points creates your reputation and either positive or negative WOM
So your #MMSO today is to review your local reputation
Listen to what your local key opinion leaders, KOLs, say about you
Ask folks locally what they think of you - current and non clients
Your Reputation is outside the building all the time , folks are chatting about you all the time
So your task this week check out your reputation and then plan to improve it ๐Ÿ‘
Good luck
#MMSO #CX #Touchpoints
PS if you need help just give us a call
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@OnswitchLtd @NottinghamVets @nottsvetsoc Mine for yesterday - come Friday Iโ€™ll be offering ยฃ20 to the nearest guess on my step count - but as a fundraiser - proceeds will all go to @vetsincommunity ๐Ÿ‘๐Ÿป๐Ÿ‘ฃ

@e_drinkall @OnswitchLtd @NottinghamVets @nottsvetsoc @vetsincommunity Very pleased to hear this tradition is continuing - I think I was 20k ish one year?! Make sure you get those dragons and mentors to dig deep ๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š

OnswitchBake Off today @macmillancancer #worldsbiggestcoffeemorning
Judging at 11am


Onswitch HQ Bake Off tomorrow getting competitive ๐Ÿ˜‚
@macmillancancer #worldsbiggestcoffeemorning
Big thanks to Claire for organising and the Team for joining in #Team #Cake


One days lectures @NottinghamVets @nottsvetsoc 9834 Steps ๐Ÿ‘๐Ÿ‘##FutureColleagues #customer #business #cx

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