Values

Established in 2001, our fundamental purpose has always remained the same – to achieve the best patient outcomes by working with the people who care for them.

Understanding the needs of the people who care for your patients (and tailoring your service provision around them) is good for everyone – patient, client, team and business. In veterinary practice the client is just as much a vital part of the care pathway as your patient.

We’re often asked about our name, Onswitch. The simple truth is that we chose it because it captures our unwavering commitment to, and passion for, what we do – making the customer experience the best it can be. It’s constant. Never off. Always on.

Equally, our approach has never changed. It's all about patient outcomes and when it comes to optimising them, there are no shortcuts, no clever apps. Just time, understanding and action.

OUR SERVICES

In inspiring and facilitating our clients to make positive changes to their customer experience they deliver, the support we provide covers four areas:

MEASURE


CALL AND CONSULT COACH

TRAIN

COACHING AND TRAINING FOR INDIVIDUALS, TEAMS AND ORGANISATIONS

RESEARCH

BESPOKE PROJECTS, PRACTICE AUDITS, CUSTOMER JOURNEY MAPPING AND FOCUS GROUPS

INSPIRE

SPEAKER SESSIONS AT EVENTS AND CONFERENCES

WHAT OUR CUSTOMERS SAY

SEE WHAT OUR CUSTOMERS SAY ABOUT US