Mystery Shopping

In a busy business it’s all too easy to miss a gradual decline in performance, or to overlook a customer service issue that may be driving your clients away.

Our Mystery Shopping programme shows you how real consumers rate your practice, on a wide range of key criteria – staff attitude, waiting time, cleanliness, advice given etc.

Hundreds of businesses have already seen the benefit of such insight:

For the special website price of £350 your practice will receive:

• A telephone survey
• A client visit
• A website audit
• A detailed report of all the findings, benchmarking customer service against the national average
• Recommendations for future actions

For an additional £150 per month we can also carry out the same audits every month, and track progress against key criteria.

Freepost
RSAS-EBKS-GRAS
Onswitch Ltd
Closes Croft
Kirkcowan
Newton Stewart
DG8 0EL

Click here to sign up, or for more details.
Click here to visit the MSPA ethics statement.