The Customer Journey

What is it?


Practical tips and tools to help you deliver a better customer experience by focusing on every point of interaction as clients journey through your practice. Suitable for all members of the practice team.

What will I get?


Memorable CPD onboard Bertha, the Onswitch training bus: 10am-4pm with lunch, refreshments and an engaging, interactive day of CPD

Why do I need it?


The little things make a big difference – see your practice as your clients do and help them recommend you to others