Telephone Skills – 5 Steps

What is it?


A tried and tested 5-step process for delivering an excellent customer experience over the telephone. Best-suited to reception and nursing teams.

What will I get?


Memorable CPD onboard Bertha, the Onswitch training bus: 10am-4pm with lunch, refreshments and an engaging, interactive day of CPD

Why do I need it?


90% of initial client contact happens by phone – if the caller doesn’t feel a warm glow she won’t choose your practice