Telephone Skills – 5 Steps Equine

What is it?


A tried and tested 5-step process to help equine practices deliver an excellent customer experience over the telephone. Best-suited to reception and nursing teams

What will I get?


Memorable CPD onboard Bertha, the Onswitch training bus: 10am-4pm with lunch, refreshments and an engaging, interactive day of CPD. Attendees will all be from equine practice

Why do I need it?


The phone is crucial for ambulatory equine practice – if the caller doesn’t feel a warm glow she won’t choose your practice