Onswitch news
London Vet Show
This years LVS was a great success. The Onswitch team were kept busy showing people around Bertha and talking about the range of services we provide.
Everybody thought Bertha was a great training venue and we hope to see some of you aboard soon!
Bertha was also where the Customer Experience Awards ceremony took place on Friday. A big congratulation to the winners, Willows Vets and also to joint runners up Viking Vets and Ark House Vets. The standard of entries was very high, to find out more about the judging process and to see pictures of the winners and runners up, visit our Facebook page www.facebook.com/onswitchfootfall
Alison’s lecture titled “is your business in the emergency room?” was really well received, if you missed any of it then you can look at through the whole talk at your leisure by clicking this link http://www.onswitch.co.uk/uploads/docs/LVS2011-presentation.pdf
BVNA Congress - Big Chat, Kettering 2011
The Onswitch team were out in force this weekend at BVNA Congress at Kettering. We met lots of nurses at the ‘Big Chat’ and made lots of notes on your thoughts and views. We will be sending a case of wine to one of the people that stopped by to chat with us and will be announcing who the winner is very soon.
Below are some pictures of the day, and as you can see we were once again very busy. Thank you to all of you who took the time to come along to see us.
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European Veterinary Conference VOORJAARSDAGEN,
in The Netherlands For Companion Animal Veterinarians, Equine Veterinarians and Veterinary Technicians - Amsterdam RAI, 27- 29 APRIL 2011.
The European Veterinary Conference “De Voorjaarsdagen” is, with 1000 attendants each day, the biggest conference for veterinarians in The Netherlands. Onswitch had their own stand for the first time and it was a great success. Many curious vets and technicians visited Peter Hundepool and Margit Bossard of Onswitch Benelux. And even better: they all left enthusiastic when they heard about all the things that Onswitch can do for their practices!
On Wednesday Alison Lambert was present as well. And because many Dutch vets know her from former congresses, she had a busy but nice day. Unfortunately Alison couldn’t stay any longer, because she had to attend a wedding on Friday (no, not the Royal wedding).
Practice Plan for Vets is the leading provider of veterinary client membership schemes in the UK.
Working in partnership with veterinary practices, we enable veterinary surgeons to establish and operate a bespoke client membership scheme to deliver regular preventative healthcare for pets. Click here to download a copy of the Practice Plan brochure.
Learn something new this year
Experience how to perform general Laparoscopy
(Biopsies, Exploratories, Cystoscopy, Cryptorchids, Gastropexies, Spays and more)
Join The Center for the Advancement of Rigid Endoscopy (C.A.R.E), for a cutting edge course at Nuvet in Peterborough on 11 June on
Single Port Laparoscopy - click here for more information
Galloway Pony Club
Onswitch are one of the sponsor sof the Galloway Pony club Triathlon day which takes part on the 15th April
Pony club members will be taking part in swimming, running and pistol shooting activities, we wish them a successful day. Click here to visit the pony club site for more information.
Dragons Den goes to Nottingham
Year 4 students at Nottingham Veterinary School take a year long course which provides them with business and entrepreneurial skills. The course culminates in a day long 'Business Game'. The students, under the guidance of a SPVS mentor, evaluate the acquisition and subsequent development of a veterinary practice, allowing them to put into action their range ofanalytical, marketing, financial, operational and other skills. Students undertake a number of tasks aligned to a balanced scorecard for the practice and also present their plans and ambitions to a 'Dragons Den'.
Alison Lambert, CEO of Onswitch, is a special lecturer at Nottingham, and is very appreciated by the students for the valuable marketing insights she brings to the course. Alison was involved in evaluating the Customer Perspective of the practice - Alison undertook mystery shopper phone calls to the teams and also judged a '30 second' radio or TV ad.
Onswitch very kindly sponsored the prize for the team which gained the most marks in the customer task - this was the Nova practice, also the overall winners. The team comprised Jo Mold, Hannah West, Leighanne Kursley, Amy Edwards, Hannah Brightmore, Alex Macdougall, Jessica Putman, Natasha Usherwood, Rachel Thomas and Beth Pritchard.
VPMA Prize winners
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Wendy of Onswitch presenting the chocolates |
Carol of Onswitch presenting the prize to Vanessa Easton |
Latest from NAVC
NAVC – back from the USA – if you think the UK is struggling ...then be glad you aren’t in the US !!
Economics are very poor and indicators are all down – so we are doing well in many areas
Many lessons learnt – social media role of Facebook and twitter, how to make the most of very little Footfall
So ask us more when we see you next
Hello to all our new friends in the USA and welcome to the Onswitch way
Also big thanks to the RVC for the great alumni drinks do (sorry I am a Liverpool graduate but there wasn’t a Liverpool alumni do .......)
Happy Birthday to Battersea dogs home - 150 years on 26 November 2010
For more information click here
BVNA Congress prize winner
Danish Congress
Alison has just returned from the Danish Veterinary Congress, her Danish vocabulary has now expanded to 11 words which include: Tarragon, commuter, thyme, dog groomer, bathtub and cheers. She went to a Nordic experience dinner and tried lots of new and unusual food, had a fab time and meet lots of great people.
Vets4Pets
Wendy ran two sessions at the Vets4Pets congress on 14 November, she was assisted by drama students from the local college who carried out scenarios to help reinforce the message.London Vet Show
Onswitch were delighted to meet up with old friends, and to make some new ones at the London Vet Show this year. Alison presented three sessions in the Business theatre which were chaired by David Ritchie.Big Chat Big Success
Onswitch met with lots of nurses on Saturday 10th October at the BVNA congress.
Over a glass of champagne, they gave their thoughts and feelings on a range of issues relating to manufacturers’ training and communications.
This is the 6th consecutive year that Onswitch have managed the Big Chat.
Results were hugely insightful, as ever.
Bookings for market research topics are been taken already for the 2011 Big Chat so don’t wait too long before booking your slot so we can ensure you don’t miss out.
Nottingham Vet School
Working with studentsOnswitch were at Nottingham vet school this week working with the year 4 students, the session covered market understanding element of the business planning curriculum.
The student will be making some mystery shopping calls prior to session 2 in November.
So good luck to the students and watch out practices out there !
Newsflash - the students made 100 phone calls and was only asked by one practice if they would like to make an appointment!!!
BEVA Congress
Alison took part in an 'Open Forum' at BEVA Congress, along with Susan Werner and very ably chaired by Rita Dingwall, she met some new people and managed to find time catch up with some delegates from previous years - good fun was had by all.
Bring your pets to work!
At Onswitch we have no distinctions about which pets you can bring to work!