Training

Onswitch is famous for its 5 steps telephone master class

This training programme is very focussed on changing behaviour and as such is an intensive experience for all – there are no hiding places. Each 5 steps session is based on the use of inbound calls to the trainee as the day unfolds each trainee grows in confidence and learns the 5 step process

The trainees will keep taking calls until they get it right!

When your phone rings and you pay folks to handle your calls the training to make this better has to be based on phone handling.

The 5 steps uses the latest in telephone training kit and is fully wireless so we can work in practice and make use of store rooms, corridors, kitchens and large hedges ! (just ask is a long story!) Or we can do off site in a training space.

The 5 steps are rightly famous and as such if you haven’t had the experience you really need to try it.

Here are comments from practices that have gone through the process

Dawn Kent, Willows Veterinary Centre
We used Onswitch. Our receptionists had all attended external courses so we wanted to do something different and more personal to our practice and our team. Onswitch did a day’s training which involved videoing and recording the reception team taking mystery shopper calls. It showed them how demeanour and how they sound impacted on their call performance. Until you have seen and heard yourself, you don't really know how you come across. Onswitch worked on greeting, dealing with the call, and converting calls to appointments. By the end of the day the team produced a "how to take calls perfectly" training video. Onswitch made it fun and so even the most camera shy enjoyed the day. The training has filtered through to the whole practice team so anyone who rings our practice is dealt with in the same way. It is something we will be doing again with new staff.

Rita Dingwall, Cinque Port Vets
We used Alison Lambert from Onswitch for a memorable day that is still being talked about in practice - she made a tremendous difference to our team.

Mike Hall, Braid Veterinary Hospital
This is me finally writing to you following your Training Day visit 2 weeks ago!
Firstly a big Thank You to you and Alison for an excellent day’s training. The training was first class. We were delighted at our staff’s enthusiasm for it - once they got over any initial nerves. More importantly, we have been impressed with the general performance of the staff as a whole since then

Behaviour changing
market intelligence

‘OK so call us, email us, text us, send
a pigeon, but ask us that question you
need to know the answer to –
we will point you in the right direction ...
it doesn’t cost a penny to have a chat ....
email now on info@onswitch.co.uk’

Click here to download a copy of our training terms and conditions