Behaviour Changing
Market Intelligence
Mystery Shopper Telephone calls with a twist!
Our Mystery Shoppers will make 10 phone calls to your practice with routine enquiries over a 4/5 week period. We record the calls and measure how many of these calls are offered an appointment, which is the crucial close of any call in to you, as its only the appointment that gains the revenue for the practice.
We will send you the mp3 recordings and 5 steps top line report. When you have heard the calls you will understand the need for our acclaimed 5 steps training which shows your team how to deliver an excellent customer experience. Can you afford not to do this?
Special offer £650 +VAT*
Take the Onswitch Postcard Challenge
Here’s how it works.
We’ll give you 100 postage-paid postcards to hand out to clients after their consultations, clients record their views and return the cards to us. We’ll collate and analyse all the data, and feedback trends and any issues.
You’ll get a quick and cost-effective insight into how your clients view your practice, and understand where you can do better.
You pay us £499 +VAT (which is £100 off the usual cost. Bargain.) when you book your practice quoting this code OS0003*.
Then simply sit back and have a mince pie and a sherry to celebrate your cleverness.
We’ll give you 100 postage-paid postcards to hand out to clients after their consultations, clients record their views and return the cards to us. We’ll collate and analyse all the data, and feedback trends and any issues.
You’ll get a quick and cost-effective insight into how your clients view your practice, and understand where you can do better.
You pay us £499 +VAT (which is £100 off the usual cost. Bargain.) when you book your practice quoting this code OS0003*.
Then simply sit back and have a mince pie and a sherry to celebrate your cleverness.
Email us on info@onswitch.co.uk or tel 01992 531789