Mystery Shopping

In business it can be all too easy to miss a gradual decline in performance, or to overlook a customer service issue that may be driving your clients away.
Our Mystery Shopping programme shows you how real consumers rate your business, on a wide range of key criteria – staff attitude, waiting time, cleanliness, advice given etc.

People don’t generally like to complain, but they’re quite happy to pass on their bad experiences to friends and family. If they’re not happy, they won’t tell you, they’ll just go somewhere else. So make sure you know exactly what they are thinking with our research programmes – there’s one for every budget.

Behaviour Changing Market Intelligence

‘OK so call us, email us, text us, send a pigeon, but ask us that question you need to know the answer to – we will point you in the right direction ... it doesn’t cost a penny to have a chat .... email now on info@onswitch.co.uk’

If you are interested in becoming a mystery shopper please click here to complete a short application form.