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Inspiring Change...

ConsultTrack

The consult room is the heart of your practice - providing owners with the time and focus that underpins great care. ConsultTrack is a unique new tool from Onswitch, assisting the development of consult skills throughout your clinical team through a 7-step scoring system. Monitoring consult performance develops a positive learning culture, leads to improved outcomes and compliance, and thus ultimately to better pet and horse care.

ConsultTrack - improving outcomes through:

·         Enhancement of the customer experience

·         Genuine and insightful feedback from experienced veterinary team

·         Benchmarking performance over time and against industry averages

·         Creation of a learning culture

·         Peer review

·         Zero impact on consult flow

ConsultTrack goes hand in hand with 7 Step Consult Skills training, 7 Steps to a cracking consult!

Gordon Roberts from the Wellpets group, with branches across the south of England, told us why he thinks every practice should undertake 5 steps and 7 steps training with Onswitch:

"It's crucial for every member of any team to understand and share the wider goals and objectives, and veterinary practice is no different. Business owners and practice managers need to walk the talk every day, which is why I booked myself onto both these training days before sending my team. Onswitch have developed a simple, but very effective, process for customer care teams and clinical staff to follow - I've done many such courses over the years, but I have to say that Onswitch have cracked it. The process is simple, clear and proven - this really works!

The fundamental essence of both the 5 steps and 7 steps training is that delivering excellent customer care is key to business success. I wholeheartedly endorse these Onswitch training days, and recommend that every vet and business owner attend one as the first step to changing your practice for the better. When managers and business owners experience the everyday challenges of delivering excellence in customer care for themselves, they are able to make better and more effective decisions about practice processes and training requirements. I really do believe that every practice manager and owner should book themselves on to an Onswitch course - it will be one of the best investments you can make in ensuring success for your practice."

For a bespoke ConsultTrack quote or just to find out more, call one of the team at Onswitch - 01476 565343

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