Inspiring Change...

The first congress dedicated to veterinary customer care teams!

All too often, the front of house team are neglected when it comes to training, information and support. Well not anymore! We believe you are integral to your practice, you are the first and last people your customers see on their customer journey through your practice and it's about time you had a congressmagazine and club dedicated just for you. We want you to be part of something amazing so come along to the first ever customer care congress that focuses totally on customer experience and we promise you won't be disappointed.

On June 16th next year, at the East Midlands Conference Centre, customer care teams from across the country will attend the annual Cx Congress for the UK veterinary profession. This unique one-day event features a packed programme of events and speakers working in equine and small animal primary and referral practice, alongside talks highlighting how our industry can learn from customer experience provision in other sectors. Ticket prices start from as little as £145+vat, book now or contact one of the team on 01476 565343 or

The Cx Congress forms part of a new and exciting Cx Club, which will be supported by a quarterly magazine, UpFront. The Cx Club is open to anybody working in customer experience, and has been developed in partnership with a team of like-minded customer-centric practice managers and owners.


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