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'Five steps' to excellent customer care

Our acclaimed 'Five steps' training has been running successfully for years now - why change a winning formula?

Other companies can teach customer care skills, but nobody else does it on-board a bus, in your town, or even at your practice. Nobody else does it the Onswitch way; with vets and nurses coaching you through a series of hands-on exercises and real telephone calls.

You'll learn how to deliver the five key steps to deliver excellent customer care and if you're thinking that sounds easy, then we challenge you to ask yourself whether you're doing it now? Because other practices in your town will be, and chances are that they'll be boosting their client numbers through word of mouth recommendations, making their practices more profitable, staff more motivated and enthusiastic, and generally delighting their clients with the whole thing.

A one-day course on Bertha costs just £285 +VAT, and will pay for itself many times over when you're attracting and retaining more loyal clients for life.

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