Welcome to Onswitch and thank you for visiting our website.

We wanted to sum up what we are about in a few, snappy words.

So we thought about what we do:

• Listen to animal owners daily (whether it’s pets, horses, chickens, cows...)
• Change the behaviour of animal carers (vets, nurses, pet store staff...) by using what we have learnt from owners
• Improve the service these people offer to their clients by better meeting consumer needs
• Inform commercial business change by using our market intelligence

In fact, on our mission to help animal care providers deliver gold standard service, in there’s not much we don’t do: market research, training, mystery shopping, business consultancy, marketing and project management are all pretty much in a day’s work for the Onswitch team.

Here’s what it really comes down to:
Behaviour changing market intelligence

BSAVA

Management stream lecture notes - click on the titles to download Alison's notes