Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


Second day for Bertha at the RVC
Lovely folks learning as a group and polishing skills and knowledge
Happy Days
The team that learns together makes progress together
Small steps taken by many make a big difference
Great way to learn as a work group
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Bertha is at the Royal Veterinary College for the next two days working with the teams that greet the pets who use their referral service and the team who help the pets and owners at the first opinion practice as well as those who deal with the emergency service! What an amazing team ensuring the clients of these services receive excellent customer care.

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Welcome to this week’s #MSHOTW aka Mystery Shopping Highlight of the week
P: Hello XXXXX vets XXXX speaking how can I help?
C: Hi can you tell me how much you charge for the puppy vaccinations
P: Can I give you a call back, someone else is on the computer at the moment
C: You’re okay I will call back later, I am in work at the moment
P: Okay yes give us a call back later

Would you call them back or would you call someone else?
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Afternoon session underway
Great poster sessions
Fab stuff
And a new one in the exhibition , POM medicines separate exhibition for vets only
#cxcolleagues #European
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Fab morning with colleagues in Finland
Interesting to learn Finland were the first European country to eradicate Tb
Happy birthday to Finland 100 years independent this year 👍
Afternoon session very soon
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