Welcome to Onswitch!

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In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


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Pleasure we had a great few days and you just made it so memorable
Lunch in September ๐Ÿฅ‚๐Ÿฐ๐Ÿ‘
See you soon #cx #crackon

#Cxcongress2018 what an inspirational weekend. CPD dedicated to Customer Care, why...because it truly matters ๐Ÿ™‚ #morethanjustareceptionist


Awesome Day ๐Ÿ‘๐Ÿ‘ Glad you had a good day Lots of learning #cx See you next year June 14th & 15th

Lovely day ๐Ÿ‘๐Ÿ‘ great job @claire80lomas #cx #cxcongress2018

Loved being the keynote speaker at #CxCongress2018 . A lovely surprise to be presented with a cheque for @supportnsif #clairesTTlap after my speech. Thanks to all donating.

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