Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


Huge congratulations to our lovely friends at Sandhole Vets
It’s so nice to hear they are finalists in the Pet Plan Awards
#cx #values

... See MoreSee Less

STOP PRESS We can't contain our excitement anymore. Sandhole has been picked out of over 4000 Veterinary Practices in the UK as one of the 3 finalists for Petplan's Veterinary Practice of the Year Award. This prestigious event recognises members of the veterinary community who have gone that extra mile & shown excellence in their daily role. The event is often referred to as the industry's 'Oscars'! We are so very proud of our team & the dedication & care they give everyday to our patients, clients & each other. We are truely blessed to have such a wonderful team. Thank you to all those that nominated us. This means the world to the team. #petplanfinalist #petplanawards #teamsandhole

View on Facebook

Welcome to this weeks #MSHOTW aka Mystery Shopping Highlight of the Week.
P: Hello XXXX vet practice XXX speaking, how can I help?
C: Hiya, how much is the kennel cough vaccine?
P: ...silent for 48 seconds...
C: Ok, thanks for looking

Over to you....
... See MoreSee Less

View on Facebook

if you are near Bristol check this out #cats
Lovely day
... See MoreSee Less

New Developing 'Cattitude' date! Join us and Onswitch in Bristol for a packed one-day training course, designed to demonstrate practical ways in which your practice can become truly cat-friendly. To find out more and to book your place visit: icatcare.org/learn/vets/cattitude

View on Facebook

Today’s “opening your own practice” day at HQ
Lovely folks
Another series of Alison’s flip charts .... any suggestions as to what is going on?!
#cx #business
... See MoreSee Less

View on Facebook


Flip chart challenge time 😂
What was Alison explaining here?
Grand day with fab #futureColleague
... See MoreSee Less

View on Facebook


Purple whiteboard musings at HQ
Any thoughts on what was going on?
#openyourownpractice #beyourownboss


“Opening your own practice day” at HQ today
Secret attendees looking to do their own thing 👍😀
Excellent day
Max 6 people
#plan #cx #ownboss

Loving this at HQ following yesterday’s #7Steps #consult day
Shows the importance of the communication aspect of the consult @LouiseCorah Medicine is the same just how you communicate changes #CX #7steps

Excellent day of CPD with @OnswitchLtd yesterday, great to be back at HQ after #BEMS placement last year. Looking forward to putting changes into action back at work today! #communication #cx

meaning of word “Disintermediate”?had to look it up
Ironic really as it means “cut out “
Language key #engage #plainenglish
I was disintermediated by its use 😋 https://t.co/Ak9DKkpuaO

Load More...

Need to ask a question?