Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


Welcome to this week’s #MSHOTW aka Mystery shopping highlight of the week.
P: Hello XXXX vets, XXXX speaking how can I help?
C: Hi I have just picked up a baby bunny from the pet shop and wondered how much the vaccinations are.
P: Aww how lovely, is it a boy or a girl?
C: A little boy
P: How old is he?
C: 8 Weeks
P: Okay let me have a look……………………………. The Vaccination is £XX.XX and that includes a health check, he will need to be a bit older before he can have the vaccination, he will need to be 12 weeks.
C: Okay that will give him time to settle in beforehand.
P: Yes, it will and he will be less scared when he comes in.
C: Okay I will give you a call closer to the time, thank you.
P: Okay bye
So other than the vaccination, what else does this new rabbit owner need? What do you offer new pet/horse owners? What do you do differently? #CX #Firstcallresolution #Customerneeds
... See MoreSee Less

View on Facebook

Welcome to #FootstepsThursday
Q. Do you have clear signs and a map on your website?
Yes? - Gain Business - Cost effective way to attract local owners
No? - Lose Business - Poor quality signage can give a wrong impression and they won't know you are there !
... See MoreSee Less

View on Facebook

Welcome to this week's #WTFW aka What's the feedback Wednesday.
Please be aware of your facial expression and body language when talking to customers about their invoice. If you act like you think it is expensive then customers will believe it. Why not add in the value of your service and explain the great care the team have given to their pet or horse. Value is not the same as cost #Valueperception #CX
... See MoreSee Less

View on Facebook

Fab day with our Australian partner Focxus 👍👍
If you are in Australia check out the team at Focxus who can help you with all your CX needs #cx
... See MoreSee Less

Another great day with a lovely practice in Sydney All about the Customer Experience Great input from the practice with some key messages Love the "If you Aim for nothing you hit it every time" chart and the " your call is important " The team learnt a lot, had fun, practised calls and the Boss dressed up in a wig 😜 #OneVetTeam #LearnTogether

View on Facebook


Ok sorry must have missed the "?"
Smaller sites - Probably easier to implement as smaller teams

@CatherineOxtoby @BlackieAndrew @mossposs @OnswitchLtd Anything the could improve patient safety gets a 👍🏻from me! We are all human, checklists reduce chance for error.

@OnswitchLtd We shouldn't get hung about it. Clients do it with their pets, I do it with my washing machine. Got to go with the flow.

Let's do that as you say anyone can form an association these days 😜

Thankyou and can we use ongoing
#mrcvs #veterinarysurgeon

Load More...

Need to ask a question?