Welcome to Onswitch!

Thank you for landing here!

In a nut shell, the Onswitch Team work with people like you in many countries around the world, to Train, Measure, Manage and Inspire teams to deliver a great customer experience.

Click below to see how we can help you and your team create a customer centred business.


Great people are your best asset – our acclaimed hands-on, one-day courses will help everyone in the team fulfil his / her potential and deliver an excellent customer experience every time.


You rely on data and evidence to optimise outcomes for your patients – they are just as vital when managing your business. Our powerful reporting tools help you set meaningful benchmarks and track progress.


Most business find that keeping people and processes on track requires consistent focus. Thanks to our extensive experience working with all sorts of businesses and brands, we have all the tools and insight you need!


When it comes to delivering an excellent customer experience, understanding exactly what your customers really need is key. As a corporate partner of the Market Research Society and member of the Mystery Shopping Providers Association, we’ll get the answers quickly, accurately and cost effectively.


When you need someone to motivate your team to achieve great things, share insights from outside your own little bubble or impart words of wisdom, our people are some of the best. (Of course we would say that, but we get invited back time and time again, which we think says it all!)

Open a practice

Most business owners know that with so many decisions to make, it’s vital that you make the right ones for the right reasons. Our team are highly experienced in running and setting up practices, so we can hold your hand as long, and as tightly, as you’d like.

Get an opinion

Our clients tell us that thanks to our wide network of contacts and experience, our team are well placed to give an honest, considered appraisal of your plans. There’s no agenda, just a genuine will to help you achieve your goals.


How your practice looks and feels speaks volumes to potential clients – our creative team will help give your brand a compelling identity, and your business a powerful voice.


Good morning and welcome to Tuesday
Shamii the famous Onswitch cat is having a little chillax this morning
What is he saying ?
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Lovely short video of the recent Proveto Friendly Vet Practice day at Arnhem Zoo . Worth a view #CX #OneVetTeam ... See MoreSee Less

Terugblik op Friendly Vet Practice 2018 in Burger'Zoo

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Good morning and welcome to the #MMSO aka the Monday Morning Switch On, a small task to change how you do what you do
Today we are inspired by Tommy The Vet an Onswitch Twitter friend who we know through twitter and who is an inspiring communicator
All about things Farm delivered with a flip chart and a pen
What we love about Tommy is how he uses video to communicate complex healthcare messages to his audience of farmers
So it made us think how can we do a "Tommy Thevet" and get across the health care messages we want to through the medium of video
So your #MMSO today is to review how you communicate your key messages and how you could use video and a flip chart to make it more impactful and memorable
What can you do better?
What can you share with a flip chart and a good pen?
So your #MMSO this week is to find a place for video and flip charts in your practice communication
Have a great week everyone
#MMSO #FlipChart
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In this video I explain the way I investigate or put fertility plans together for beef and dairy herds. I start by simplifying it down Sperm and egg meeting at the right time and in the right environment.

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Good morning and welcome to our Mystery Shopper Highlight of the Week with one of our mystery shopping calls to make you think.

A short and sweet one today...

P: Hello, *Practice Name* how can I help?
C: Good morning, my cat has been away for the past few days and has only just returned back to us, we really do need to get him micro-chipped now I think, how much will this cost?
P: It's £15 for a microchip.
C: Oooh right, thank you then.
P: No problem.
C: Thanks then.

What's your thoughts on this one?
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Interesting chat over on Cxclubcare page about personal appearance
Join in what do you think?
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**New Feature** "Wednesday what. . . . . . ?" You ask the question in a PM & we'll ask your colleagues for answers. This week- what is your practice policy on hair colour, tatto's and piercings for front of house staff? This has been asked a few times so we look forward to your answers!

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Great session #VetFinals #vintageVet #OneVetTeam
Good luck folks #FutureColleagues
Remember common things are common #TopTip

#VetFinals make sure your first job has RVN team they will help you in so many ways #OneVetTeam

#commonthingsarecommon #chocolate
Be prepared 👍👍

#vetfinals great session on emergency cases
First up #chocolate

Great subject where you will always make an impact for the patient and the human carer #VintageVet #VetFinals

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